Setting up Expectations: educate your guests about reviewing their staying

Setting up expectations is important if you want to avoid bad reviews. this is what I am currently doing considering the fact that I can’t welcome them in person as most of the time I am not in the city. Consequently, I send to every guest a house manual via email prior their arrival in Read More …

Six tips on how to obtain good reviews and quality feedback

Good reviews are fundamental to the service industry and hosting your guest is no different. ¬†Websites like Airbnb, HomeAway and VRBO actively ask for reviews by travellers. Through this feedback, your customers can freely express their opinion. Hotels, restaurants and short term rental properties are evaluated for their quality of service thanks to this system. Read More …