AirBnB Cleaning protocol: Coming together for the health of our community

What follows is the AirBnB Cleaning protocol that is in place in every house that is listed in AirBnB. The protocol is in place from November 20th 2020. Every host must follow these practices and agree to the following:

Masks and social distancing

Based on guidance from experts such as the U.S. CDC and the WHO, all hosts and guests must agree to:

  • Wear a mask or face covering when interacting in person
  • Maintain 6 feet/2 meters of distance from each other at all times

The 5-step enhanced cleaning process

We’ll walk you through 5 steps to enhanced cleaning that all hosts must agree to follow. This is based on Airbnb’s cleaning handbook, which was developed in partnership with experts.

Step 1: Prepare

Proper preparation can help you and your team clean more efficiently and more safely. Make sure to:

  • Ventilate the space before and during cleaning, when possible
  • Use disinfectants approved for use against COVID-19. Learn more
  • Wash or disinfect your hands, and wear a mask and gloves while cleaning

Step 2: Clean

Cleaning is when you remove dust and dirt from surfaces, such as floors and countertops. Make sure to:

  • Sweep, vacuum, dust, and/or mop areas before sanitizing
  • Wash all dishes and laundry at the highest heat setting possible
  • Wipe down hard surfaces with soap and water

Step 3: Sanitize

Sanitizing is when you use chemicals to reduce the number of bacteria on surfaces such as doorknobs and TV remotes. Make sure to:

  • Spray high-touch surfaces in each room with an approved disinfectant spray
  • Let the disinfectant stand for the length of time specified on the product label
  • Allow the surface to air-dry

Step 4: Check

You’ll have access to custom cleaning checklists based on your listing details. Make sure to:

  • Refer to the best practices in each room-by-room checklist to make sure that all areas are cleaned and sanitized between each stay
  • Share these requirements with your hosting team and cleaning professionals

Step 5: Reset

To help prevent cross-contamination, it’s important to finish cleaning and sanitizing a room before replacing items for the next guest. Make sure to:

  • Wash your hands and replace gloves before replacing guest supplies, linens, and cleaning kits
  • Safely dispose of or wash cleaning supplies and protective gear
  • Don’t re-enter a room once it’s been sanitized
  • Empty and/or clean your equipment (e.g. vacuum, microfiber cloths) between each turnover

AirBnB Cleaning protocol: Agreement Between Host and AirBnB

Every host must agree to the AirBnB Cleaning protocol, in particular:

  • As Host, I agree to wear a face covering and maintain 6 feet/2 meters of distance whenever I interact with guests.
  • As Host, I agree to implement the Airbnb enhanced cleaning protocol’s 5-step process for all my listings on the Airbnb platform, and to follow all local laws and guidelines.
  • As Host, I will ensure that my hosting team and cleaning partners follow these guidelines, and I understand that any noncompliance with the COVID-19 safety practices may result in my removal from the Airbnb platform.